1. Do you ship orders internationally?
When an order is shipped internationally, it may be subject to additional import taxes, customs duties, and/or fees imposed by the destination country. These fees are NOT included in our checkout prices and we are unable to calculate these import fees, as BMLC does not apply them to your order. If applicable, these charges are the responsibility of the recipient and will typically be due once the shipped goods arrive at the country of destination prior to delivery. For further information, we recommend contacting your local customs office.
We do not provide package shipping dimensions on our kits, as we utilise a third-party distribution center for all of our shipping, including our exporting. This company takes the responsibility as the exporter of our goods and therefore provides the necessary documentation for each international order.
We do not recommend or support international shipment through an additional third party forwarding service for several reasons, a few being the following:
- The correct power cord(s) are only included based on the shipping address.
- We cannot be liable for the order after it reaches the shipping address on file.
- We cannot be liable for customs clearance. As mentioned, our third party is equipped to provide the correct paperwork on international orders.
2. What are the contraindication and precautionary warnings?
We uses only the red and near infrared wavelengths that are clinically-proven to be effective and safe. However, we always recommend consulting with your healthcare provider for specific questions about your health conditions.
Devices are not intended to cure or diagnose any medical conditions. Use of these devices help promote healthy skin, strong muscles, and overall health and wellness through optimizing cellular function.
Devices are intended to be used in home and commercial environments. Operation is intended by the user/patient.
Terms:
Contraindication is a specific situation in which a drug, procedure, or surgery should not be used because it may be harmful to the person.
- Do not use the device if you are photosensitive.
- Do not use the device if using topical, oral, or injectable steroids.
- Do not use the device during the healing period post Lasik eye surgery.
- Do not use the device if pregnant or lactating, users should consult their physician with any questions.
Precaution is a measure taken in advance to prevent something dangerous, unpleasant, or inconvenient from happening.
- Red and Near Infrared (NIR) light can aid detoxification symptoms, make sure to follow treatment guidelines list in this manual.
- Near Infrared (NIR) at 850 nm may aid hyper-pigmentation; discontinue use if this is a concern.
- Post-surgery users should consult a physician prior to use.
- Users who have had laser hair removal could experience hair regrowth.
- Users with cancer or history of cancer should consult their physician prior to use.
- Users with pre-existing health conditions should consult their physician prior to use.
- Users with hyperthyroidism should consult with their physician prior to use, as use could increase symptoms.
- Users with black pigmented tattoos could experience skin blistering.
- Blistering can occur by inadvertent heating of the iron oxides and/or the metal salts in the tattoo’s black pigment. Tattoo locations can be covered prior to your treatment.
- Users with herpes virus could experience activation of dormant virus with use.
- Users taking medications such as Tetracycline, Digoxin, Retin A, and/or other photosensitive drugs, are recommended to consult with your healthcare provider prior to use.
- Users with a history of facial fillers and Botox injections should consult their dermatologist prior to use.
- Users with breast implants should consult their plastic surgeon prior to use.
3. What is the difference between red and near infrared light?
Choose between red light, near infrared light, or both.
Red light: Delivered at 660nm, red light is readily absorbed by surface tissues and cells, leading to enhanced skin health and healing.
Near-infrared Light: Delivered at 850nm, near infrared (NIR) light is invisible to the human eye, and penetrates into deeper tissues, leading to enhanced recovery and inflammation support.
4. Do LEDs make a difference?
A big one! LEDs are the most effective technology for controlling the wavelength and direction of light therapy. They also allow for the delivery of high-intensity output with minimal heat. They’re by far the most efficient source for light therapy.
5. Shipping Information
Once your order ships you will receive an email confirmation that includes carrier tracking information. Please note, your order may ship in multiple packages that may not arrive on the same business day.
All orders will automatically include signature required upon delivery. You will be responsible for tracking your shipment and making arrangements to receive your delivery. A fee, totaling the original and return shipping costs, will be deducted from the total refund for all orders refused at the carrier level and/or returned to sender. Please note, refused orders may take longer to refund, as we’re unable to complete the return until the product is returned and processed.
Orders can be cancelled up to reaching processing status, however in order to prevent delivery delays and/or errors, it is our policy not to apply any modifications once the order is placed. These modifications include but are not limited to shipping and/or billing address, payment method, and item substitutions. Please note, if the customer modifies the shipping address, shipping method, or any other alterations via the carrier, Joovv is not responsible for delays, lost packages and/or failed delivery as a result of these modifications.
International orders will ship small parcel and include signature required. Once your order ships you will receive an email confirmation that includes carrier tracking information. Please note, your order may ship in multiple packages that may not arrive on the same business day.
